Frequently Asked Questions

1. What is my Order Deadline?

• April 3, 2024

We ask that you do not wait until the last minute to order. The deadline simply ensures a 6 week lead time for products to deliver by event week. We suggest you choose an In Hand Date that you would like to receive items “on or before” and order 6-8 weeks prior to that. Keeping in mind the time you will need to inventory the product/prepare gift bags/ship etc.

2. Can I place my order prior to the deadline?

• We highly encourage you to place orders in advance.  This will give you plenty of time to receive the merchandise, correct any unforeseen issues, and prepare gift bags.

3. Can I place my order after the deadline?

• We are happy to assist with orders after the deadline and post event.  The deadline simply ensures you will receive product by race day .  Orders placed after the deadline are not guaranteed to ship prior to race day.

4.  Am I limited to placing one bulk order?

• You may place as many orders as you wish, as long as the minimum quantities for the product(s) are being met.

• Minimum Quantities are listed next to each product.

• Lead Times are approximately 6 weeks.

• We suggest selecting the In Hand Date you would like products to deliver “on or before” and order 6 weeks prior to that date.

5. Is Product Availability Guaranteed?

• It is important to note, we do not own any inventory. Therefore, we must confirm availability of all items at the time you submit your order. This is why it is considered an “Order REQUEST”. If an item is not available, we will always offer you comparable suggestions to consider. Every order is custom embroidered on demand. 

6. Once I submit my Order Request (i.e. cart), what happens?

• Legends will contact you within 3 days to confirm availability of products. If any items are not available, we will offer you comparable suggestions.

• Once all products are confirmed, Legends will produce an Order Confirmation (OC) and email it to you. The OC will show all details of your order and will require your signature for final approval.  It is imperative you review all details of this OC very carefully.

• Once you sign and return the OC, we will then send your order into production.

7. When do I pay for my order?

• Legends finance department will email you an invoice, within a couple of weeks, after you formally sign the OC. You may pay the invoice in a variety of ways (Credit Card, ACH, Check, etc.). As all items are custom made upon request.

8. Delivery of merchandise?

• All orders will be delivered to an office or home address of your choice. This allows you to inspect logos and review inventory counts to ensure items delivered are correct.

• After delivery of goods, you may choose to distribute gifts prior to the event (i.e. drop ship, hotel turn down, welcome dinner gift....) or coordinate directly with IMS to discuss how to bring items onsite. 

• Note: Items will deliver directly from each vendor as soon as they are produced. Therefore, if you placed an order with items from Levelwear and Ralph Lauren. You will receive separate shipments from Levelwear and Ralph Lauren.